It Manager

Oct 13, 2021
97000 USD - 130000 USD
Full Time
Application ends: Mar 13, 2022
Apply Now

Job Overview

  • Date Posted
    Oct 13, 2021
  • Location
  • Offered Salary
    97000 USD - 130000 USD / Yearly
  • Expiration date
    Mar 13, 2022
  • Career Level
    Mid level

Job Description

2.72 days ago
complete Job explanation
Our Opportunity:
We seek a highly determined and confident IT Incident & Problem management who is able to take Command and control over significant Incidents to be part of our IT provider Delivery team located in either Dania seashore, FL or Seattle, WA. The best applicant knows technology, procedure, individuals and that can bring these elements together to push the quality of Major Incidents throughout the company.

The IT Incident management will also be in charge of Problem control as well as the development, execution, knowledge, and continuous improvement of our IT infrastructure and our provider control procedures, centering on Incident and Problem Management. You will end up fundamental in maturing our Incident and Problem management procedures and operating adoption and understanding across Chewy. Whenever you are not handling situations, you will end up providing help and assistance to all or any our technology teams to ensure efficient proactive Problem management.

Responsibilities:
Be part of the Team that has the IT Incident and Problem Management functions over the company

Coordinate attempts across several IT teams assure a very good event response ability

become the main point of coordination and interaction amongst the various technology groups for many situations and dilemmas

Identify trends and potential problems and just take a proactive approach to resolve all of them

Proactively escalate affecting activities, establish and chair bridge seminar calls, engage resolvers and coordinate the resolution

control all Major Incidents in addition to procedure to push the renovation of solutions quickly while minimizing the impact

Manage the issue Management procedure to prevent and reduce how many reoccurring problems in environment

enhance incident Postmortems and Problem control forums to drive real cause analysis and corrective activities

Facilitate periodic process reviews and training events for the people involved in the Incident and Problem management processes

Establish metrics and reporting to produce presence into all significant situations and development of available dilemmas for various viewers

Ensure procedures totally reported and used throughout the IT company

Promote the Incident and Problem control business value over the organization

enhance and continue maintaining the processes and treatments to successfully keep track of and handle all IT Incidents and Troubles

Requirements:
minimal five years of experience in an Enterprise Level, ITIL-based, Incident and Problem Management environment

capability to just take demand and control, continue to be relaxed, and also make powerful decisions in intense, high-pressure situations

wide technical history (Cloud knowledge, Networking, techniques Operations, DB's, Monitoring, computer software developing, etc.)

Proven knowledge driving straight down MTTR (Mean Time to Resolution) and MTBF (mean-time Between problems) through Incident and Problem control

Experience applying Service Management procedures in huge organizations

ITIL Foundation Certification or more

Tested capability to influence other individuals, specifically away from your instant location

Strong dental and written interaction skills, together with the capability to effectively communicate to senior administration

If you have a disability beneath the Us americans with Disabilities Act or comparable legislation, or perhaps you need a religious accommodation, therefore wish to discuss potential hotels about trying to get employment at our organization, please contact HR@Chewy.com .

To access Chewy's Privacy Policy, containing information regarding information gathered from job seekers and how we utilize it, kindly view here: Chewy Privacy Policy ( https://www.chewy.com/app/content/privacy ). Chewy is invested in equal opportunity. We worth and embrace variety and inclusion of all of the Team Members.

For those who have a disability beneath the People in the us with Disabilities Act or comparable legislation, or perhaps you need a religious accommodation, and you also desire to discuss prospective rooms regarding obtaining employment at Chewy, be sure to contact HR@Chewy.com .

to gain access to Chewy's privacy, containing information about information collected from job seekers and just how we make use of it, kindly click on this link: https://www.chewy.com/app/content/privacy ).

Key Responsibilities

Skills, Experiences

Related Jobs