Full Job explanation
The Lead Consultant is knowledgeable in all regions of the Storeâ€™s company, including printing, signs & visuals, and delivery, and consistently delivers an optimistic customer knowledge to all customers. The Lead Consultantâ€™s time may be invested using client instructions; matching store tasks; supplying rates information; promoting the right FedEx Office products and services; making complex orders; running equipment that requires advanced level functional understanding and expertise; handling, monitoring and facilitating all production procedures. The contribute Consultant performs their tasks making use of consultative abilities to anticipate needs, recommend options and offer methods to colleagues and clients. With leadership way, the contribute Consultant may provide direction towards the Consultant and solve escalated consumer problems.
GENERAL DUTIES AND RESPONSIBILITIES:
(that is a representative selection of the overall tasks the career may be expected to do, and is maybe not intended to be all-inclusive)
Demonstrates consultative habits to make certain friendly, polite, expert service is brought to all clients
Manages production circulation to make certain all production requests are done right and on time
Takes customer requests, offering pricing information, executes consultative selling to customers, and recommends FedEx Office services tracks and logs all manufacturing jobs
Takes lead duty for digital imaging, scheduling and running black-and-white or color production on complete solution instructions, including finishing services and large job administration
Sets up complex orders and executes several jobs as well
Responsible for guaranteeing high quality after and during manufacturing process
insures interaction among shifts
Coordinates pick-up and delivery of customer orders
may possibly provide leadership to associates on an assigned shift
Assists inside education of shop team members
Collates, types and organizes customer instructions
runs the purpose of Sale terminal (POS), manages financial transactions and tends to make modification
Completes required monetary documents and may even help with economic reporting including day-to-day sales, close-outs and lender deposits
Follows guidelines of supervisors and assists other team members in doing shop functions
Follows FedEx workplace standard working procedures also adhering to legal, HR, safety and security guidelines and processes
Secondary obligation for coordination of all of the delivery related solutions and activities, to add:
Offers customer service by identifying proper delivery practices, informing customers of company products, services, channels, and prices
guarantees quality customer service is provided to customers by providing packaging services, also offering information regarding business products and services
provides assistance to consumers by recommending proper shipping methods. Maintains inventory of delivery supplies
Assembles parcels and makes items for delivery by wrapping items in insulation, inserting products into delivery containers, evaluating plans, and affixing labels to parcels
all the other duties as required or needed
MINIMUM QUALIFICATIONS AND NEEDS:
High school diploma or comparable training
2+ several years of specialized knowledge
exemplary verbal and written interaction skills
For new hires, must meet all FedEx workplace employment qualifications in force at time of hiring
For existing FedEx Office team members, must fulfill hiring requirements for the position and transfer demands as outlined in Team Member Handbook
capacity to sit during entire shift, excluding meal and sleep durations
power to move and carry 55 weight
Ability, on a consistent basis, to bend/twist during the waistline and knees
capability, on a regular foundation, to communicate efficiently with customers, suppliers, and other associates
potential, on a frequent basis, to do work activities needing cooperation and training
Ability, on a regular basis, to operate in a fast-paced environment, under considerable pressure
potential, on a regular foundation, to maintain interest and concentration for longer durations
potential, on a frequent basis, to work well with minimal direction
capability, on a regular foundation, to report on a regular basis to your workplace and maintain founded business hours in order to support the FedEx Office company; regular attendance and/or reporting could consist of regular attendance at a physical place and/or keeping founded company hours depending on the range and nature of this position
high quality Driven Management strives to deliver market-leading customer experience, company superiority, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
shows areas for improvement in interior procedures along side possible solutions.
Works together management to cut back business costs/wastes, and also to enhance profitability in areas of responsibility.
Relates high quality concepts provided at instruction during activities.
Aids FedEx Workplace Quality initiatives.
we're an equal chance boss and all skilled applicants will receive consideration for employment without reference to competition, color, religion, intercourse, national origin, disability status, protected veteran condition, or other characteristic shielded for legal reasons. All provides of employment made by FedEx workplace are contingent upon the successful conclusion of a background research and a pre-employment medicine screen (which must be finished within 2 business days of any conditional provide of employment). The existence of a criminal record just isn't an automatic or absolute bar to work and a candidateâ€™s criminal background will be considered separately predicated on facets for instance the commitment between your job tried additionally the criminal offense, the time associated with the offense, the nature of the offense, and any other relevant information. FedEx workplace will think about for work all competent individuals, including those with criminal records, in a way consistent with certain requirements of applicable condition and local rules, including the San Francisco Fair potential Ordinance in addition to City of l . a .â€™ Fair Chance Initiative for Hiring Ordinance. Americaâ€™s Military Veterans and people with handicaps tend to be strongly urged to use. For those who have a disability while require assistance being make an application for a situation with FedEx workplace, be sure to email us at HR.Recruiting@FedEx.com.