Specialized client Services Date:
Monday, July 19, 2021 Working time:
20012416 Job degree:
Individual Contributor Job Type:
Experienced Job Field:
Specialized client providers Seniority degree:
Description & Requirements Xerox (NYSE:
XRX) tends to make daily function better. We have been a workplace technology company, building and integrating software and hardware for enterprises big and tiny. As consumers look for to control information across digital and real platforms, Xerox delivers a seamless, protected and lasting experience. Whether inventing the copier, the ethernet, the laser printer or maybe more, Xerox features long defined the current work knowledge. Find out more at www.xerox.com and explore our commitment to variety and inclusion.
We're a market leader that's rapidly developing our Specialized providers division and possess an immediate requirement for professional field service specialists to delight our customers (on telephone call rotation is supposed to be required for a 27x7 requirement)
It is important which our Copier and Printer Field provider Technicians do these 3 things well:
Provide outstanding service to your consumers. It is crucial that their particular printers work correctly, hence our customers obtain top-notch solution always.
utilize electro-mechanical abilities to fix devices. Xerox provides training by certified instructors, also on-line and in-house education. A good first step toward electric and mechanical understanding will allow you to discover copier and printer repair rapidly.
Achieve secret efficiency targets. This including 5 gross phone calls daily, an efficiency rating (correcting it appropriate the first occasion) of 50% or more, reaction time commitments between 2-4 hours, and maintaining components costs to the absolute minimum.
Here's what we're finding in your back ground, to make sure this can be a mutually great fit:
Electro-mechanical knowledge including making use of a multi-meter to troubleshoot electrical circuits, and the power to read and comprehend electric schematics to correctly troubleshoot systems. This could integrate previous functions as an HVAC specialist, Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanical experience.
exceptional time management abilities and DEPENDABILITY. Our clients tend to be relying on you. If you're a "ten full minutes early is punctually, as well as on time is late" person, we should explore your career objectives! If you should be an "always operating at the rear of, some thing's regularly approaching" individual, we will be honest: this part actually the greatest fit for you.
Valid license, proper insurance coverage, and on a clean driving history. An automobile Record (MVR) is roofed within professional background check.
capacity to carry 50 weight, remain and go for longer periods of time, pull, raise, squat, achieve, flex, and stoop to gear, components, and supplies. Once again, this is an exceptionally energetic place that needs walking, standing, squatting, flexing, and driving for more than 50percent associated with the work-day.
Brownie points for A+, MCSE, or MCP certifications and understanding of networking IT skills, including a strong grasp of IP networking and typical IT protocols (SMB, FTP, SNMP, SMTP).
Have you got the required steps? This is what success seems like in thirty days:
you have got finished brand-new hire education, while've built an excellent first step toward understanding of Xerox, our consumers, and our customer support culture.
you have got established a thorough comprehension your everyday workload, such as the energy and great attitude that it'll try preserve customer care.
you have got begun to provide great customer care while you total phone calls on copier and printers, using some help from your manager or any other staff user.
You've got finished at the very least 50per cent of technical training courses regarding devices within portfolio.
you have got maintained a practical component and supplies stock to properly support the gear inside your area. And here is what success appears like in 60 days:
- You've finished 100% regarding the courses expected to totally support the gear assigned for you.
- you will be definitely and properly completing solution telephone calls on printers independently.
- You've completed very first stock review without any variance.
â€¦.And final but not minimum, you can expect great benefits, including:
complete medical/dental/vision, health credits, and an organization share to a Health Savings Account
Paid time down, plus vacations and personal times
401(k) with substantial match
the capacity to develop! Feasible profession tracks include Production Technician or Field provider management
Xerox is the same possibility company and views people for all opportunities without regard to battle, color, creed, faith, ancestry, nationwide source, age, gender identity or phrase, sex, marital condition, intimate direction, real or emotional impairment, use of a guide dog or service animal, military/veteran condition, citizenship status, basis of genetic information, or just about any other group shielded for legal reasons. Get the full story at www.xerox.com and explore our commitment to diversity and addition! People who have disabilities who require a fair accommodation to apply or compete for work with Xerox may request these types of accommodation(s) by sending an e-mail to XeroxStaffingAdminC[click right here to show]
. Be sure to consist of your name, the job you are considering, and also the accommodation you are pursuing.
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