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Transcription professional division:
wellness System Shared solutions | Switchboard
range of Position
The Ohio State University Wexner infirmary is devoted to improving accessibility and service to consumers. The Health Access Specialist functions as an integrated person in medical care staff to mirror a culture of cooperation, enthusiasm and shared respect. This place ensures access to OSUWMC physicians and services and coordinates and supports the functions of incorporated accessibility services including guarantees appropriate information collection/support for an accurate costs.
Responsible for providing consumers (doctors and patients) with accurate, up to date information about solutions and general procedures, and keeping call center help pc software assuring precision of exact same information. Assures precise information is collected to guide medical and financial needs. Solves routine customer issues. Communicates regularly with doctors, medical secretaries and staff within the product/service range to make certain customer and department staff needs are fulfilled. Shows the highest amount of customer support, attentiveness and consideration feasible in most cases.
utilizes call center software, scheduling software applications, and telecommunication technology and customer service skills to facilitate client interactions such that the customer encounters the clinic as well as its organizations as an accessible, coordinated and seamless entity.
Minimum knowledge Required
Per Classified Civil Svc Specs or equivalent mix of education and experience
Per CCS needs. Experience in healthcare or doctor rehearse preferred. Knowledge about Windows, succeed, Access and Intranet/internet navigation resources. Demonstrated capacity to operate in numerous databases for management and reporting. Capacity to work with self-directed manner while reaching customers, doctors and all sorts of clinic professors and staff. Capacity to communicate plainly with healthcare staff. Understanding of OSUWMC and its particular organizations favored. Strong demonstrated spoken and written abilities. extra information: place:
Ackerman Rd, 700 (0921) Position kind:
Regular Scheduled Hours:
very first Shift Salary Grade:
Health System Hourly 010
Final candidates tend to be susceptible to successful completion of a background check. A drug screen or bodily might be required during the post offer procedure.
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